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RETURN, REFUND & CANCELLATION POLICY

Thanks for shopping at www.shop.storiafoods.com.

If you find that the product delivered to you is not suited to consume owing to quality, packaging and other related issues, we’re here to help. All products are  eligible for refunds and return only if they’re kept at standard storage conditions mentioned on the packs, failing to store them as prescribed, shall  lead to the product getting spoilt and your claim will be not be entertained by Storia® Foods & Beverages Pvt Ltd. (Storia®).  All refunds and returns are at the sole discretion of Storia® Foods & Beverages Pvt.Ltd. and shall be subject to verification of your claim and its confirmation by its employees and management.

 

Product Tampering and Damage Conditions:

When you buy a single piece, once the cap or seal is broken, then it is considered to used product and hence not liable for exchange or returns. Similarly in case of buying a multipacks, bulk packs or assorted packs, once the carton is broken and even if bottles are not uncapped, it will be considered as used items and hence not liable for exchange or returns.

Any queries/concerns related to product damage should be addressed to the customer care team (customercare@storiafoods.com) within 24 hrs.  of the product received by the customer.

Return & Exchange Policy: Any queries/concerns related to deliveries should be addressed to the customer care team (customercare@storiafoods.com) within 24 hrs.  of the product received by the customer.

  • Products can be returned within 24 hours from the date of delivery in case of wrong products & wrong sizes, expired products, if the product is spoilt, if you received an open bottle/pack and if the seal is open of the bottle OR If the shipping location is not serviced by our partner courier companies and if the parcel is delivered at the wrong location.
  • Storia® will not charge for replacements if wrong products (incomplete sets/ incorrect variants/wrong/damaged products) are received by the customer.
  • It is mandatory to send the photos of invoice & product to further the process in case a customer receives wrong products (incomplete sets/ incorrect variant/wrong/damaged products).
  • For COD orders there will be no refund of cash and the customer will have to share the bank details.
  • Please note a customer opting for exchange will not be allowed to change the variant of the product and will get the same variant in exchange.

Guidelines for a valid return:

  • Product should be in original condition OR should match with the conditions of the photos shared by the customer.
  • Box/ Multipack should be retained and returned and should match with the conditions of the photos shared by the customer.
  • In case of expired product the bottle/multipack should be unopened and the seal shouldn’t be broken

Incomplete Orders:

In the unlikely situation, where the order you recieved is incomplete, a customer is requested to write to customercare@storiafoods.com within 24 hours of receiving the order and apprise the team with the below mentioned supporting:

  • Images of the order received
  • Invoice sent to the customer over mail
  • Also notify the team with the missing components of the order

Post receiving the mail, the Storia® team will inspect and get reach out to the customer within 7 working days and help to solve the problem.

Due to Covid-19 situation, many residential societies/building restrict the delivery to the doorstep and ask the delivery boys to drop the order at the security’s cabin. We would like to inform you, in this case Storia® isn’t liable if the order is misplaced or components of the order delivered are missing.

 

Refund Policy: Any queries/concerns related to deliveries/returns & refunds should be addressed to the customer care team (customercare@storiafoods.com) within 24 hrs.  of the product received by the customer.

  • Refund is provided only through bank transfer or refunded back through the original mode or payment.
  • Your refund will be initiated within working days of receiving the refund request and authorization of the refund.
  • Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways.

MODE OF REFUND

  • For both cancelled orders & returned products (due to incomplete sets, incorrect variants, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

 Cancellation Policy: Any queries/concerns related cancellation should be addressed to the customer care team (customercare@storiafoods.com) before the product is shipped.

Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.100 will be charged after the order is completed/shipped.

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